2 Year Warranty

We warrant parts for Two (2) years Domestic use and One (1) year for commercial use from date of purchase, Gleamous Products be free from defects in material and workmanship under normal use and service. The obligation of Gleamous Australia under this warranty is limited to repairing or exchanging any part of the water heater which proves defective within the specified period and which our examination shall disclose to our satisfaction to be defective. 

Warranty details outlined:

The above warranties shall not apply to such water heater or part there of which in our opinion has been subject to accident, alteration or any thermostat having fixed temperature altered, abuse, misuse, has suffered any damage by flood, fire or act of God or if any repairs have been made or attempted to be made by any person/s not approved by us. The warranty shall not extend to any loss suffered by or resulting from the non- operation of the water heater or part thereof.

We will not incur any obligation or liability whatsoever under warranties for any damage or harm which may arise directly or indirectly as a result of the water heater being installed by others than a registered qualified plumber or being connected to a water or power supply not in accordance with the regulation of the relevant electric, water and health authorities. 

The following items are specifically excluded from normal terms or warranty:

  1. Damage as a result of transportation, removal or storage.

  2. Damage due to connection to incorrect water supply.

  3. Damage or faulty operation due to foreign matter in the water supply.

  4. Damage or faulty operation due to the corrosive elements in the water supply

Notwithstanding anything contained herein, the electric water heater shall continue to be subject to any implied warranty provided by the trade practices Act 1974, if and to the extent that the said Act is applicable and prevents the exclusions, restrictions or modification of that warranty.

This warranty will apply Australia / New Zealand wide for parts only provided the water heater or part is forwarded carriage paid both ways at owners risk to Gleamous Australia.

Service costs by others are not covered by the warranty and are at the user’s expense. In the event of any claim being made under the warranty, it is the original purchaser’s responsibility to provide evidence of purchase and date of purchase.

A nominal service charge may be made should the appliance be found to be in a normal working condition.

Gleamous Australia Pty Ltd

ABN: 37 150 208 745

What to do if you have a problem?

In the event of a warranty issue, please fill out the information below and one of our team members will get back to you right away. 

Or visit our trouble shooting page to see if there is a solution to your problem!

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